Saraswat Co-Op Bank
Multi-State IT Infrastructure AMC services delivering high availability, proactive maintenance, and uninterrupted banking operations across multiple locations.
Client Overview
Saraswat Co-Op Bank required a reliable Annual Maintenance Contract (AMC) partner to manage and maintain its IT infrastructure across branches in Gujarat and Karnataka, ensuring uninterrupted banking services and consistent operational performance.
Challenge
Managing IT infrastructure across a geographical spread of nearly 1,000 km required high system availability, rapid response times, and zero disruption to mission-critical banking operations.
Solution
Uniqom implemented a structured AMC framework with centralized monitoring, preventive maintenance schedules, and well-defined escalation protocols to ensure consistent performance and rapid issue resolution.
Execution
The team successfully managed IT infrastructure across multiple branch locations, providing proactive support, timely maintenance, and quick resolution of technical issues to maintain uninterrupted banking operations.
Results
- Successfully supported banking operations for more than 4 years
- Reduced downtime across multiple branches
- Improved overall system stability and performance
- Delivered consistent service levels with rapid issue resolution
- Established a strong long-term client relationship